Rochester Toyota Testimonials
Ray M., October, 2015
I purchased my 2007 Tundra used at Hurlbert Toyota because I liked it. I was completely dissatisfied with my experience there and only had service done there until my 1 year free oil changes ran out. I was looking for a Toyota dealer to have needed service done and I was very pleased with my experience at Rochester Toyota. I came in for an oil change and tire rotation. My tires were very worn so the service advisor informed me when I returned that they didn't rotate them because it wouldn't have helped and they didn't want me to waste my money! Most places would have done it anyway and then charged me for it and then tried to sell me 4 new tires. Your dealership didn't try to push new tires at me and I had to ask for a quote. I was very impressed. If I don't purchase tires from Rochester Toyota it is only because I can't afford it at this point in time. Your quote was very good and I wouldn't hesitate to purchase them from you. Thank you for a great experience and a new home for my Tundra.
Judy P., October, 2015
I received prompt and courteous service .The wait time was surprisingly short even with the addition of a cabin filter change out that was suggested. Thank you
Timelines were adhered to and service was excellent.
Paula H., October, 2015
Always greeted pleasantly, and totally satisfied with the great service I receive.
Suzanne O., October, 2015
There is only total satisfaction with all the service.
Gary S., September, 2015
The service was on time and in and out very quickly! Very good service. I have always had good service at Rochester Toyota. That is the big reason over the years I have bought a half dozen cars and trucks from them. Keep up the good service.
Todd J., October, 2015
Your staff does a terrific job every time. Candy is a top notch Service Rep.
Kathleen S., September, 2015
I was greeted promptly. A suggestion for an alignment to go along with the 4 new tires was totally appropriate and something I had not thought of. As a result the car's handling improved.
David M., September, 2015
The work was performed professionally . It was a pleasure working with Dave and the service group. Thanks
Crystal O., September, 2015
We've only been to your dealership a couple times, but each time the customer service has been exceptional. We live a bit further away than is totally convenient for us and actually live right near a different Toyota dealership, however we were looking for a dealership with which we could have a pleasant and satisfactory customer relationship. We think we have found that with your dealership. Thank you so much!
Sandra R., September, 2015
I enjoy the personalization of Rochester Toyota's service department. I want to feel that my questions and concerns are being considered and my vehicle is in good hands. We all have choices of where to go and I choose Rochester. Thank you
Faye L., September, 2015
Most customers who bring in their vehicle hope the mechanic doesn't find anything that needs to be repaired or replaced. I am single and over 70, and I am the only person who drives the car. I want my vehicle to be safe and appreciate a mechanic's bringing things to my attention, no matter how big or small.
IOURI K., August, 2015
Very good job!
Richard B., August, 2015
Dave Tung is a professional. Good service guy.
John P., July, 2015
Special thanks to Candy Mears [Service Writer] for all of her assistance!!!!!
John W. , June, 2015
I have always had courteous service at Rochester Toyota. Everyone is friendly and helpful. There's a comfortable waiting area (ok, so I'm not that crazy about having Good Morning America on the TV), but that's why I bring a book. That's why we have purchased several vehicles from Rochester Toyota.
Debra B., June, 2015
Cory is excellent at customer service and very professional! I appreciated the "no hassle" approach from everyone I dealt with!!! Michael in Finance answered all of my questions and was also very profesional!!! The four hours that I was there flew by, it was a very good experience!!!
Jeffrey B., July, 2016
Dave was his usual pleasant and helpful self. The service was done promptly, properly, and quickly. Buying a car only takes a day and numerous dealers will sell you the same vehicle. The Service Department is what is most important to me as I will be dealing with it for years after the purchase. Two other dealers in the area lost my business because of poor service. In contrast, you not only have done an excellent [job] servicing my Avalon but impressed me enough to buy a second vehicle (truck) at your dealership. Please keep up the good work.
Michael B., July, 2016
I like being able to book my appointment on-line, which gives me the chance to look at my own schedule and see when I am available. And I like your Advisors who always welcome me and treat me as a valued customer.
Victoria C., July, 2016
I had a great experience in your service department. I have always had good service from your dealership.
We were just killing time looking at cars and the staff was very friendly. They wanted to show cars but there was no high-pressure salesman that we noticed.
Purchasing the used pickup that I wanted was very easy at Rochester Toyota. There was no pressure, and friendly and efficient service. I had to come back a second day (because I wanted to get a certified check from the bank), and the dealership even drove 1/2 hour to my house to pick me up, so I could drive home in the pickup that day. Very nice!
This was an excellent experience. Bob Knowlton was knowledgeable and patient with me through the process of purchasing a new vehicle. I traded in my 2008 Toyota 4 Runner and was pleasantly surprised how much they gave me as a trade in towards the purchase of a 2017 Toyota 4 Runner. Very professional folks, outstanding service department, and excellent inventory. I rate this as one of the best car buying experiences I have ever had. I highly recommend Rochester Toyota!
Joyce P., June, 2016
100% satisfied. I am still overwhelmed that my Toyota was picked up and delivered back to my home in Wakefield after being serviced for a safety recall. Unbelievable - and thank you so very much. It was truly appreciated.
Luis N., June, 2016
Your service is number one on my list.
John W., June, 2016
Once again, I had a positive experience with my last service appointment. The staff is always pleasant and they greet you warmly and immediately. I'm always kept informed of what is going on with my vehicle with clear explanations and nothing is done to it without my permission. As an added plus, my appointment took less time than expected. This is why we drive an hour to purchase our Toyotas and have them serviced here.
Richard L., June, 2016
Keep up the great service . We could not be happier with our first and wonderful Toyota.
JENN M., June, 2016
David Tung checked me in and out. I have had him several times and he is excellent and consistent every time. Very good customer service! I also was approached by Michael Martin and had a very good conversation. Both individuals made my servicing enjoyable!
Beverly F., May, 2016
Always satisfied with the experience. Always very friendly, cordial & accommodating. Appreciate that. Truly the way we should always treat customers in any business.
Gary G., May, 2016
As always, the staff did a great job. Barry had me in and out quickly and efficiently. It is always a pleasant experience. My MR2 is 17 years old and this dealership has serviced it for most of those years. It is in great shape and I appreciate Rochester's efforts to keep it that way! Thanks to the entire team.
Karl B., May, 2016
Michael Martin was a very helpful and thorough salesman!!!
Debra B., April, 2016
I called on a completely booked up day and was accommodated. My issues were listened to, checked out and the causes clearly explained, as were my options. I do appreciate the prompt, friendly service I received.
Karyn S., March, 2016
I had expressed concern for a couple of things I feared need be replaced. Barry took the time to make sure I had all the information to make an educated decision that would leave both my wallet and myself comfortable at the end of the visit. I left feeling I could trust Barry's advice and be safe driving my little RAV4 (aka The Black Pearl). No one likes to feel they've been sold something they don't need. Thanks, Barry!
Barbara M., March, 2016
I really like the hot chocolate and I especially liked meeting the new 8 wk. old Golden Retriever. The service on the car was good too!
Jean Marie B., March, 2016
Staff was very courteous and efficient. Willing to answer any questions/concerns you may have. I waited for my service and the time was not long at all. Waiting in their comfortable waiting room certainly made waiting a lot easier.
Francis M., March, 2016
I brought my Tacoma in @ 8:30 as requested for rear spring recall. I was told that the repair would take approx 2 hours, possibly 2-1/2 hours. I was offered a ride home,and got a call that my truck was ready to be picked up. The repair was done at least an hour less than anticipated. Absolutely SUPERB service! This my 5th Toyota truck, and when it decides it's had enough of me, then I'll have to buy another one -- Thank You for the great service that I always get from you!!!
Michael B., March, 2016
I am always greeted with a smile, treated promptly with courteousness and professionalism, and my car is always completed before I think it will be done. Thank you!
Joseph N., March, 2016
Barry did a great job with our Avalon! Everything was timely and the service went off without any issues. Thank you.
James M., February, 2016
This was truly the first time I left a dealership after having repair work performed and did not have second thoughts about going back. You can count me as a repeat customer.
Elayne K., February, 2016
I received exceptional service from Dave Tung . Thank you to everyone at Rochester Toyota. My brother is looking for a RAV4 and I recommended Rochester Toyota.
Alan F., February, 2016
Courteous and prompt; very satisfied.
David F., January, 2016
I have been to most Toyota dealerships in the area over the years, and Rochester Toyota is by far my favorite to do business with! Very glad I tried you even though I live an hour away! I have been driving Toyotas exclusively for almost 40 years and have owned many! There are 5 in my driveway right now! Thank you for getting it right!
David G., January, 2016
Luis N., January, 2016
The check-in personnel were very courteous and the service was punctual, this is my favorite Toyota dealership.
Elizabeth B., January, 2016
Yes, the service man who greeted me was very courteous and after explained what had been done very clearly.
Richard L., January, 2016
As always great visit. Love our vehicle... keep doing what you do.
Francis M., January, 2016
As usual, my experience at your dealership was no less than exceptional. Me and my favorite truck are happy.
Richard H., December, 2015
Yes! Dave at the service desk was very kind and knowledgeable. My RAV4 is running great after the servicing! Thanks! See you next year for new plugs.
Peggy P., December, 2015
Everyone has been very courteous, polite and efficient. I have no complaints.
Michael C., December, 2015
This was 3rd time I brought my Rav to you for service. Each time the work was done well and promptly. The desk personnel were all helpful and friendly. I like your online scheduling of service dates and times.
Donalda K., November, 2015
Your quick response to my "recall" was very much appreciated. I am referring a friend who will be needing a recall service. The friendliness and ease of doing business with your company was a breath of fresh air. Thank you!
Catherine W., November, 2015
I always go to Don, he has the best personality and customer service.
Elizabeth C., November, 2015
I am so pleased with Rochester Toyota. I trust them to evaluate my car and help me out. Great service. Friendly and professional. The waiting room is comfortable and also dog-friendly!
Carol P., November, 2015
The staff at Rochester Toyota are terrific.
Very efficient, quick service. Thank you
Peter S., October, 2015
Excellent, prompt service. New tires look great!
Patricia M., October, 2015
We always have good service from you folks. We thank you.